SUMMARY
The Parts Specialist is responsible for assisting Technicians with parts ordering, order entry and procurement, order tracking and Customer Service for all warranty and returns-related inquiries. The Shipper / Receiver is responsible for the shipping and receiving of all goods in the warehouse. He or she will have to communicate all shipment details to consignee and ensure most accuracy with respect to everything that is shipped/received. At all times, the candidate must ensure the safety and housekeeping of the warehouse and abide by all safety rules and regulations.
DUTIES AND RESPONSIBILITIES
- Prompt and accurate processing of parts orders;
- High level of customer service on the Parts counter;
- Physical inventory accuracy and daily cycle counts;
- Answering phone with a high level of service and urgency;
- Prompt ordering from vendors to fulfill customer orders;
- Filling and processing shipping and receiving documents;
- Timely processing of returns and credits;
- Proactive customer contact and telemarketing;
- Seek out opportunities to increase part sales;
- Backorder tracking and recovery;
- Ensuring a high level of support to the Service Department;
- Timely completion of duties as outlined by the Parts Supervisor;
- Must participate in the on-call rotation;
- Driver’s License required.
- Prepare all shipments and clearly identifies all items;
- Confirms accuracy and packages shipments in a way to insure the safe and intact arrival to destination;
- Prepare Carrier Bill of Ladings (BOLs) as required;
- Prepare shipping and customs documents;
- Contacts & arranges for carrier pick-ups;
- Ensure availability and storage of warehouse & shipping supplies;
- Vendor returns;
- Locating missing parts required for shipment;
- Receives all goods & shipments for Warehouse;
- Inspects and confirms all shipments for damages or overages & shortages;
- Receives items to the DMS;
- Releases backorders (all customer orders);
- Record-keeping;
- Notifies recipient of goods received;
- Delivers shipment to consignee;
- Stocks parts to shelves when time permits;
- Reporting, tracing and claiming all shortages to carriers or vendors;
- Reporting shortages to the intended consignee;
- Participate in cycle counting.
CORE COMPETENCIES:
- Has experience in a similar role with an aptitude for customer service and sales;
- Knowledge of the heavy equipment industry or a related industry is an asset;
- Must be proficient with Microsoft computer programs;
- Must have the ability to multi-task;
- Organize and prioritize work in a fast paced environment;
- Knowledge of SAP is an asset.
- General warehousing;
- Knowledge of the shipping and receiving process;
- Forklift certificate;
- General knowledge of Transport regulations;
- Record-keeping.
EDUCATION/TRAINING:
- Post-secondary diploma and/or relevant work experience.
HEALTH AND SAFETY:
It is our expectation that all Nors Construction Equipment ST Employees will conduct their work in a safe manner, abide by all Nors Construction Equipment ST safety policies and report all hazardous conditions and unsafe work procedures. In addition, Nors Construction Equipment ST employees will be required to report any and all incidences/accidents/near misses according to company policies.
Nors Construction Equipment ST is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We recognize our obligations and responsibilities as an employer and encourage applications from all qualified candidates including members of visible minorities.
Nors Construction Equipment ST will accommodate people with disabilities during the recruitment and assessment processes. If accommodation is requested, Nors Construction Equipment ST will consult with the applicant and arrange for the provision of suitable accommodation that considers the applicant’s needs.
