SUMMARY
Support ongoing initiatives aimed at enhancing efficiency and streamlining processes within NORS Canada branch network. This position offers a unique opportunity to develop hands-on experience in operations, process improvement, and change management.
DUTIES AND RESPONSIBILITIES
Support Process Improvement Initiatives
- Assist with the implementation and sustainability of FLOW Program (Operational Efficiency Initiatives).
- Collaborate with cross-functional teams to identify inefficiencies and recommend improvements.
- Provide operational training and support to branches during process enhancement initiatives.
- Ensure communication channels are fully deployed and answers to questions/points of clarification are actioned on a timely basis to deliver the required understanding and commitment to FLOW Program.
- Assist in coordinating and planning of workshop implementations.
Data Analysis and Reporting
- Perform data collection and analysis using Excel and other tools to monitor performance.
- Track and report on key performance indicators (KPIs) related to operational efficiency projects.
- Prepare reports and presentations to communicate insights and updates effectively.
Change Management Assistance
- Help foster a culture of continuous improvement by engaging with employees at various levels.
- Assist in managing resistance to change and supporting teams during transitions.
- Conduct periodic audits and assessments to ensure compliance with corporate standards.
- Assist in the development and implementation of site-specific process improvement goals and targets.
- Performs other duties as assigned.
CORE COMPETENCIES:
- Proficiency in Microsoft Excel and the MS 365 suite (Word, PowerPoint, Teams, SharePoint).
- Basic understanding of data analysis and process mapping tools.
- Familiarity with Kaizen, Lean or Six Sigma methodologies (preferred but not required).
- Fluency in French and English is strongly preferred.
- Excellent written, verbal and presentation skills.
- Strong analytical and problem-solving abilities.
- Ability to manage multiple projects/tasks and ability to set appropriate priority levels
- Strong communication skills and ability to convince all level stakeholders. during the implementation phase.
- Ability to work collaboratively in a team and independently when required.
- Strong ability to work with people and manage conflict.
- Positive attitude, and a results-oriented mindset to drive continuous improvement culture.
EDUCATION/ TRAINING:
- Bachelor’s degree or diploma in Industrial Engineering, Business Administration, Operations Management, or a related field.
Professional Experience:
- 2-3 years of experience in operations, business analysis, or process improvement
Particular Conditions
- Regular working hours but need to also be available if needed.
- Frequent travel within Ontario, Quebec, and across Canada (up to 70% in first 2 years and 50% year 3 onwards)
HEALTH AND SAFETY:
It is our expectation that all Nors Employees will conduct their work in a safe manner, abide by all Nors safety policies and report all hazardous conditions and unsafe work procedures. In addition, Nors employees will be required to report any and all incidences/accidents/near misses according to company policies.
Nors is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We recognize our obligations and responsibilities as an employer and encourage applications from all qualified candidates including members of visible minorities.
Nors will accommodate people with disabilities during the recruitment and assessment processes. If accommodation is requested, Nors will consult with the applicant and arrange for the provision of suitable accommodation that considers the applicant’s needs.
