SUMMARY
The Parts Manager is a highly motivated team player who ensures Nors surpasses our customer’s expectations by completing the duties required in a professional and timely manner. He or she is responsible for the overall safe, effective, clean, organized and professional performance management of the Parts/Warehouse operations at all times.
DUTIES AND RESPONSIBILITIES
- Emphasis on increasing revenues and customer service by improving Parts and Warehouse operating efficiencies through processes in the Parts department;
- Emphasis in the development and implementation of a “customer service, customer focused” philosophy, within the department;
- Responsible for all Parts and Warehouse activities at the branch;
- Responsible for Parts sales budget and increasing parts sales through up selling and building customer relations in the Parts Department;
- Support the Service Department with all parts orders, quotes and inquiries;
- Ensure customer accounts in good standing before placing parts orders;
- Utmost importance is safety in all Parts and Warehouse operations;
- Maintain contact with Volvo and other vendors;
- Source parts that are no longer available from OEM; After marketing/ Price point
- Keep Branch Manager informed of any problems or issues with parts orders; Customer complaints and resolution
- Keep ongoing physical inventory of all warehouse inventory;
- Process improvement – job flows, measure and monitor processes verses KPI’s and parts standards;
- Training of parts and warehouse staff of their job roles and coaching to be more than parts order takers, to be parts salesperson; Train employees on products information, system
- Deal with parts customer disputes; Resolve issues with parts
- Parts marketing – promote and sell Nors Parts Department; Coach employees to sell parts train them to offer our services
- Organize and upkeep of warehouse; to easily find the products and to respect Nors’s policy
- Inventory control at Branch level; work together with them, to be up to date
- Support CSR activities;
- Responsible for backorder Management/Parts transport/Logistics/Shipping/Receiving/Parts storage/Filing/Reporting; Backorder report keeping up to date with vendors to use the correct logistics, cost expenses,
- Processing Parts Department and Warehouse time cards and expenses;
- Cost justification of equipment to tear down for used parts
CORE COMPETENCIES:
- Post-secondary education would be an asset.
- Exceptional organizational skills.
- Must possess excellent written and oral communication skills.
- Proficient with time management skills a must.
- Computer literate with excel, word, e-mail and Parts/Warehouse management programs, vendor websites.
EDUCATION/TRAINING:
- Minimum of 5 years of Parts experience.
- Past supervision experience.
- Knowledge of Parts counter process.
- Knowledge of Warehousing practices.
- Knowledge of Vendor systems.
- Knowledge of administrative practices.
- Knowledge of the Heavy Equipment industry is an asset.
- Prior Parts management an asset.
- Sales Background is an asset
MINIMUM JOB REQUIREMENTS:
- Work is done within the branch (mainly Parts Department and warehouse);
- Work requires a moderate amount of physical effort and includes bending, kneeling and walking;
- Personal protective equipment supplied by Nors must be worn when performing work;
Particular Conditions:
- On call when required
- Support after hours calls/inquires
HEALTH AND SAFETY:
It is our expectation that all Nors Employees will conduct their work in a safe manner, abide by all Nors safety policies and report all hazardous conditions and unsafe work procedures. In addition, Nors employees will be required to report any and all incidences/accidents/near misses according to company policies.
Nors is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We recognize our obligations and responsibilities as an employer and encourage applications from all qualified candidates including members of visible minorities.
Nors will accommodate people with disabilities during the recruitment and assessment processes. If accommodation is requested, Nors will consult with the applicant and arrange for the provision of suitable accommodation that considers the applicant’s needs.
