SUMMARY:
The Warranty Administrator is responsible for warranty processing as it relates to all manufacturers that Nors Construction Equipment ST represents. He/she must structure all work flow to facilitate the timely processing of all warranty-related paperwork and paperless process while maintaining strong relationships with all OEM suppliers. This person will maintain open communication between Parts, Service and Administration to maximize warranty recovery dollars. The candidate will also participate in ongoing training to keep aware of new Nors Construction Equipment ST or vendor warranty requirements. He or she will also take part in the warranty inspection process.
DUTIES AND RESPONSIBILITIES:
- Timely processing of all Multiline (ML) claims;
- Maintaining clear and concise files on all claims;
- Maximizing dollars returned as they pertain to warranty recovery;
- Administer a proper process for maintaining and returning warranty parts;
- Drive process to purge and maintain warranty parts system;
- Meet department’s established goals;
- Timely entering of warranty information into the system.
CORE COMPETENCIES:
- Strong organizational skills;
- Team player;
- Good communication skills;
- Goal-oriented;
- Ability to meet tight deadlines;
- Ability to structure work flow;
- French is an asset.
EDUCATION/TRAINING:
- Post-secondary diploma and relevant work experience.
HEALTH AND SAFETY:
It is our expectation that all Nors Construction Equipment ST Employees will conduct their work in a safe manner, abide by all Nors Construction Equipment ST safety policies and report all hazardous conditions and unsafe work procedures. In addition, Nors Construction Equipment ST employees will be required to report any and all incidences/accidents/near misses according to company policies.
Nors Construction Equipment ST is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We recognize our obligations and responsibilities as an employer and encourage applications from all qualified candidates including members of visible minorities.
Nors Construction Equipment ST will accommodate people with disabilities during the recruitment and assessment processes. If accommodation is requested, Nors Construction Equipment ST will consult with the applicant and arrange for the provision of suitable accommodation that considers the applicant’s needs.
